Box of Broadcasts scheduled maintenance; new verification system

Please be advised that maintenance is scheduled to take place on the Box of Broadcasts (BoB) service from 07:00- 09:00 on Thursday 13 April.

BoB may be inaccessible to users during this time; please accept our apologies for any inconvenience caused as a result.

Please note additionally that, from 09.00 on Thursday 13 April, all unverified users must verify their accounts in order to use the system.

If you are an unverified user you will see an on screen prompt which asks you to verify your account, before guiding you through the quick and easy verification process.

You should then click the link in the verification email that is sent from BoB; if you’re unable to find this email, check your spam folder.

Please feel free to contact your librarian should you encounter any difficulties during this process.

Technical Issue [LexisNexis]

Due to problems outwith our control, we are currently experiencing issues when users log directly into LexisNexis via their institution.

We are working with the supplier to resolve this issue as quickly as possible, and apologise for any inconvenience caused.

In the meantime you can still access LexisNexis via the library Database A-Z here.

 

Resolved: technical issue [MyiLibrary]

***This issue is now resolved***

Please be advised that, due to problems outwith our control, we are currently experiencing issues accessing MyiLibrary ebooks using the Google Chrome browser.

Attempting to access these titles with this browser leads to the following privacy error:

In the meantime, we recommend that MyiLibrary ebooks are accessed using alternative browsers such as Firefox or Internet Explorer.

We are working with the supplier to resolve this issue as quickly as possible and apologise for any inconvenience caused.

Resolved: Technical Issue [Taylor and Francis]

***This issue is now resolved***

Please be advised that, due to problems outwith our control, we are currently experiencing access issues with journal titles on the Taylor and Francis platform.

We are working with the supplier to resolve this issue as quickly as possible, and apologise for any inconvenience caused. If you require any further assistance, please do not hesitate to contact us by email at ertenq@gcu.ac.uk.

Resolved: Technical issue [Science Direct]

***This issue is now resolved***

Please be advised that, due to problems outwith our control, we are currently experiencing issues linking to articles on Science Direct via our Discover search.

In the meantime, articles on Science Direct can still be accessed via the Database A-Z and Journal A-Z.

We are working with the supplier to resolve this issue as quickly as possible, and apologise for any inconvenience caused.