Web of Science scheduled maintenance/ upgrade

Please be advised that Web of Science (WoS) is undergoing scheduled maintenance from 1.00 pm on Sunday 25 June until 1.00 am on Monday 26 June.

During this time, access to the service may be intermittent and the service should be considered at risk during the maintenance period.

Clarivate Analytics apologise for any inconvenience as a result.

During the maintenance period there will also be an upgrade of WoS to version 5.25.  For information on the new features please see the WoS Release notes at:

http://wok.mimas.ac.uk/support/documentation/WoS525-external-release-notes.pdf

Features include:
* Modernised discovery workfows.
* Enriched analytics workfows.
* Expanded and updated data.
* Improved Product Quality.

As ever, please feel free to contact your librarian for assistance in making the best possible use of WoS and the Library’s range of electronic resources.

Box of Broadcasts scheduled maintenance

Please be advised that maintenence is scheduled to take place on the Box of Broadcasts (BoB) service from 07:00- 09.00 on Friday 23 June.

During this time the BoB team will implement a fix to a bug that has caused playback problems for some users due to compatibility issues with some browsers.  This should greatly improve load times across affected browsers, including Internet Explorer, Edge and Chrome.

Please note that support for Internet Explorer will be restricted to the most current version, IE 11.  For anyone still using older versions of the browser, it will be necessary to upgrade to IE 11 or Edge.

BoB may be inaccessible to users during this time; please accept our apologies for any inconvenience caused as a result.

Box of Broadcasts scheduled maintenance; new verification system

Please be advised that maintenance is scheduled to take place on the Box of Broadcasts (BoB) service from 07:00- 09:00 on Thursday 13 April.

BoB may be inaccessible to users during this time; please accept our apologies for any inconvenience caused as a result.

Please note additionally that, from 09.00 on Thursday 13 April, all unverified users must verify their accounts in order to use the system.

If you are an unverified user you will see an on screen prompt which asks you to verify your account, before guiding you through the quick and easy verification process.

You should then click the link in the verification email that is sent from BoB; if you’re unable to find this email, check your spam folder.

Please feel free to contact your librarian should you encounter any difficulties during this process.

Technical Issue [LexisNexis]

Due to problems outwith our control, we are currently experiencing issues when users log directly into LexisNexis via their institution.

We are working with the supplier to resolve this issue as quickly as possible, and apologise for any inconvenience caused.

In the meantime you can still access LexisNexis via the library Database A-Z here.

 

Resolved: technical issue [MyiLibrary]

***This issue is now resolved***

Please be advised that, due to problems outwith our control, we are currently experiencing issues accessing MyiLibrary ebooks using the Google Chrome browser.

Attempting to access these titles with this browser leads to the following privacy error:

In the meantime, we recommend that MyiLibrary ebooks are accessed using alternative browsers such as Firefox or Internet Explorer.

We are working with the supplier to resolve this issue as quickly as possible and apologise for any inconvenience caused.