Customers Come First

Stephen Doyle, senior lecturer in the Department of Management and GCU Fellow in Community Engagement, talked to the Sunday Mail about why good customer service is making a comeback

Link to article: http://www.dailyrecord.co.uk/news/business-news/2012/07/08/store-bosses-tell-staff-to-put-customers-first-to-win-business-86908-23906014/.

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