Problem when exporting from Discover to RefWorks

There is a current known problem when exporting references from Discover to Refworks from off-campus. We are aware of this and our suppliers have identified a solution. It has been given the highest priority with our suppliers and we hope that it will be resolved very soon. The problem is only affecting the export function from off-campus; on-campus use of the function is fine.

There is a very simple workaround for this problem while we await the fix from our suppliers.  If you would like to try it, please follow these simple steps:

  • From the page with your exported references (currently showing with the erroneous tagged format), save these references by choosing File_Save As…, naming your file appropriately and choosing Text File (*.txt) and saving it to your chosen location.
  • Open up a Refworks session.
  • Choose the Import option from the menu on the bottom right of the screen.  A new window will open, choose Browse to find your file and then click Import.
  • Your references will now be displayed as normal for you to manage.

We apologise for this temporary problem and for the current inconvenience.

Having trouble linking in to the full text of journal articles and eBooks?

People have been having trouble linking in to the full text of journal articles and eBooks. The quick and easy solution to this problem is to close explorer, and use firefox browser instead. Don’t use the desktop icon to start Firefox, use the start menu. 

  • Move your cursor to the start icon at the bottom left of your screen (in the labs this is a round icon).
  • Click the icon and the start menu will appear.
  • On some computers, firefox will be on the list of programs, double click on it to start.
  • In some labs, you need to start firefox by typing firefox in the run box on the start menu at the foot of the screen. The icon will then appear above the box, double click it to run the program.