Please be aware that there will be scheduled downtime on the resource VLeBooks on Saturday 6th April at 10pm until Sunday 7th April at 4am in order for the vendor to perform essential maintenance. The website and any ebooks hosted by Browns Books will be unavailable during this time.
We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
We are currently experiencing access issues with RefWorks Citation Manager. When users try to open the citation manager add-in in Word, they may see a blank screen, as displayed below:
IT services are aware of this issue and are currently working on a resolution. We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
We are currently experiencing access issues to Scanned material that loads using Kortext Reader on Resource Lists. This is due to unexpected downtime from the platform provider.
The provider is working to resolve this issue as soon as possible.
We will provide an update to this post with further information as we receive it.
We apologise for any inconvenience this may cause.
[UPDATE 29.02.24, 12.07]
This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
Please be aware that there will be scheduled maintenance on the resource Box of Broadcasts (BoB) on Wednesday 14th February between 1pm – 3pm in order for the vendor to perform essential maintenance. Users may experience intermittent access issues during this time.
We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
Please be aware that the Library’s system provider has scheduled essential maintenance from 11pm on Saturday 2 March to 12am on Sunday 3 March.
The library Discover search and Resource Lists system may be unavailable for some of this time.
Please accept our apologies for any inconvenience this may cause.
Please be aware that the Library’s system provider has scheduled essential maintenance from 11pm on Saturday 6th to 12am on Sunday 7th December.
The library Discover search and Resource Lists system may be unavailable for some of this time.
Please accept our apologies for any inconvenience this may cause.
Please be aware that we are currently experiencing access issues to the resource Scopus.
We are currently working with the vendor to resolve this issue ASAP and we apologise for any inconvenience this may cause.
UPDATE [14 November, 13:33]
This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.
Please be aware that there will be scheduled downtime on the VLebooks platform on Sunday 8th October between 4pm – 7pm in order for the vendor to perform essential maintenance. We have been advised that the platform will be VLebooks offline for approximately one hour during this period.
We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
Please be aware that the Library’s system provider has scheduled essential maintenance from 11pm on Saturday 3rd to 1am on Sunday 4th June.
Discover search and Resource Lists may therefore be unavailable for some of this time.
Please accept our apologies for any inconvenience this may cause.
The option in Scopus to export references to RefWorks via the ‘Direct Export’ function is not working at present. It is, however, still possible to export references to RefWorks in RIS format. Please follow the steps in the PDF linked below for a workaround to the issue.