We are currently experiencing access issues with RefWorks Citation Manager. When users try to open the citation manager add-in in Word, they may see a blank screen, as displayed below:
IT services are aware of this issue and are currently working on a resolution. We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
We are currently experiencing access issues to Scanned material that loads using Kortext Reader on Resource Lists. This is due to unexpected downtime from the platform provider.
The provider is working to resolve this issue as soon as possible.
We will provide an update to this post with further information as we receive it.
We apologise for any inconvenience this may cause.
[UPDATE 29.02.24, 12.07]
This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
Please be aware that we are currently experiencing access issues to the resource Scopus.
We are currently working with the vendor to resolve this issue ASAP and we apologise for any inconvenience this may cause.
UPDATE [14 November, 13:33]
This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.
Please be aware that there will be scheduled downtime on the VLebooks platform on Sunday 8th October between 4pm – 7pm in order for the vendor to perform essential maintenance. We have been advised that the platform will be VLebooks offline for approximately one hour during this period.
We apologise for any inconvenience this may cause.
If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk
Please be aware that the Library’s system provider has scheduled essential maintenance from 11pm on Saturday 3rd to 1am on Sunday 4th June.
Discover search and Resource Lists may therefore be unavailable for some of this time.
Please accept our apologies for any inconvenience this may cause.
The option in Scopus to export references to RefWorks via the ‘Direct Export’ function is not working at present. It is, however, still possible to export references to RefWorks in RIS format. Please follow the steps in the PDF linked below for a workaround to the issue.
Please be aware that we are currently experiencing access issues to the resource Cite them right.
We are currently working with the publisher to resolve this issue ASAP and we apologise for any inconvenience this may cause.
UPDATE: WORKAROUND
The vendor has issued the following advice on using Cite them right while the access issue is being addressed.
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Website information:
* We are aware of an issue with pages under two navigation menu links: ‘Choose Referencing Style’ and ‘Browse Categories’. We are working on a fix.
* Please use the search bar to find content you are looking for. All pages and articles with referencing guidance remain available. Apologies for the inconvenience.
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Further to this, GCU users can access the ebook version via the Library’s webpages here: https://bit.ly/3JzsI6E
If you are having any issues with online resources please contact the Electronic Resource Team at ertenq@gcu.ac.uk
Please be aware that there is scheduled maintenance to the British National Formulary online platform on Saturday 18 and Sunday 19 February, 7am – 7pm.
The vendor has made us aware that users may encounter brief periods of downtime and may be unable to access BNF Online during this time. This is to undertake essential infrastructure maintenance work on the platform and we apologise for any inconvenience caused.
If you have trouble accessing any of our online resources, please contact the team at ertenq@gcu.ac.uk
We are currently experiencing access issues to the resource i-Law (Building Law Reports), this is due to problems with the platform at the publishers end.
We are currently working with the publisher to resolve this issue ASAP and we apologise for any inconvenience this may cause.
If you are having any issues with online resources, please contact the Electronic Resource Team at ertenq@gcu.ac.uk
The library is aware of intermittent issues with the online database Westlaw currently, this is due to problems with the website at the publishers end. 
If any users are trying to access the Westlaw database and see an error message that states, “Your profile contains no valid registration keys”, please contact the library team at ertenq@gcu.ac.uk immediately. We will then investigate this issue on your behalf.
Apologies for any inconvenience this may cause.