Category Archives: Eresources – Technical Issue

Technical issues or downtime announcements relating to eresources

Box of Broadcasts essential maintenance

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Please be aware that Box of Broadcasts (BoB) will be undergoing essential maintenance from 08.00 until 17.00 on Thursday 6 August.

During this time users will not be able to record programmes and programmes might be marked as “unavailable” in the programme guide (EPG).

Streaming content will not be affected. To find programmes to watch in BoB please use the Search functionality.

For updates, please visit the Learning on Screen website status page:

http://status.learningonscreen.ac.uk/

If you have any queries, please email bob@learningonscreen.ac.uk.

Please accept our apologies for any inconvenience.

Dawson Books in administration; potential technical issue

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Previously we wrote to advise that Dawson Books has regrettably entered administration. Any notes added to Dawsonera ebooks must be exported before Friday 31 July: read how to do this here.

We are currently working to transfer our portfolio of ebooks on this platform to another provider.

If you encounter any difficulty accessing ebooks during this time, please contact us by emailing: ertenq@gcu.ac.uk

Technical issue [ProQuest ebooks]

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**This issue is now resolved: please note that you may need to delete your browser’s cookies and cache in order for platform access to be restored**

We are currently experiencing access issues with ebooks hosted on the ProQuest/Ebook Central platform.

This issue is currently being investigated by the vendor and we apologise for any inconvenience this may cause.

 

 

Web of Science scheduled maintenance/ upgrade

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Please be advised that Web of Science (WoS) is undergoing scheduled maintenance from 1.00 pm on Saturday 21 April until 1.00 am on Sunday 22 April.

Access to the service may be intermittent during this time. Clarivate Analytics apologise for any inconvenience as a result.

During the maintenance period there will also be an upgrade of WoS. A summary of the new features can be found at the following:

https://clarivate.libguides.com/wosupdates/whatsnew

As ever, please feel free to contact your librarian for assistance in making the best possible use of WoS and the Library’s range of electronic resources.