The journals publisher Ovid will be running scheduled maintenance on their platform from 5am on Friday 20th May. The platform is expected to be unavailable for 45 minutes.
We apologise for any inconvenience caused.
Category Archives: Eresources – Technical Issue
Library systems downtime
The library systems provider, ExLibris, will be running scheduled maintenance from 11pm until midnight on Saturday 9th April.
During this time access to Discover search and the Resource List platform may be temporarily unavailable. We apologise for any inconvenience caused.
Library systems downtime
The library systems provider, ExLibris, will be running scheduled maintenance from 11pm until midnight on Saturday 15th January.
During this time access to Discover search and the Resource List platform may be temporarily unavailable. We apologise for any inconvenience caused.
Technical issue [RefWorks]
We have now resolved the RefWorks access issues and users should be able to log in as usual. You can connect to RefWorks here.
If you are still experiencing trouble when trying to access RefWorks, please contact the Electronic Resource team by email at ertenq@gcu.ac.uk
Technical Issue [Emerald]
We are currently experiencing access issues with the Emerald database. Users may experience issues when trying to open PDFs or slow loading times while trying to use the database. The publisher has been informed of the situation and we apologies for any inconvenience caused.
Dawson Books in administration; potential technical issue
Previously we wrote to advise that Dawson Books has regrettably entered administration. Any notes added to Dawsonera ebooks must be exported before Friday 31 July: read how to do this here.
We are currently working to transfer our portfolio of ebooks on this platform to another provider.
If you encounter any difficulty accessing ebooks during this time, please contact us by emailing: ertenq@gcu.ac.uk
Technical issue [ProQuest ebooks]
**This issue is now resolved: please note that you may need to delete your browser’s cookies and cache in order for platform access to be restored**
We are currently experiencing access issues with ebooks hosted on the ProQuest/Ebook Central platform.
This issue is currently being investigated by the vendor and we apologise for any inconvenience this may cause.
Lynda.com scheduled maintenance
Please be aware that Lynda.com will be undergoing essential maintenance on Tuesday 9 July, the resource will be unavailable during this time. This essential maintenance is being undertaken in order to upgrade to their new platform, now called LinkedIn Learning.
Please accept our apologies for any inconvenience.
[Technical issue: resolved] Broadcast registration
**This issue has been resolved. GCU users are no longer required to register individually to view Broadcast articles. Full access is available via the Library’s Discover search and Journal Browse services.** Continue reading
[Technical issue] Nursing Times access via Journal browse
Please be aware that we are currently experiencing difficulty linking to Nursing Times from the Library’s Journal browse. This is currently being investigated by our vendor; in the meantime, we have a simple workaround. Continue reading
