Technical issue [RefWorks citation manager]

We are currently experiencing access issues with RefWorks Citation Manager. When users try to open the citation manager add-in in Word, they may see a blank screen, as displayed below:

a screenshot of a Word document. The RefWorks citation manager is open however the screen has not loaded and is blank.


IT services are aware of this issue and are currently working on a resolution. We apologise for any inconvenience this may cause.

If you are experiencing any other issues with online resources from the library, please contact the team via email at 






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