Migrating your RefWorks account to your domain username and password

August 12, 2014

As an existing Refworks user you need to follow the steps below to retain access to your account. This is a necessary step as we are moving to domain username and password for the library’s online resources – the one you use for GCU Learn or a GCU computer.

  • Click here to begin
  • Log in with your domain username and password
  • Click on the link ‘Link an existing Refworks Account to this Shibboleth AccountDO NOT enter your email address here or you will create a new account.


  • You will need your RefWorks code which has been sent to you in an email from ertenq@gcu.ac.uk
  • Enter Refworks Code: which starts with RW_2223_**********************************  and password ChangeMe
  • Click on Link Account
  • In future login to RefWorks by visiting the RefWorks homepage and then click on ‘My Institutions Credentials (Shibboleth)’ and not Athens user.

Any questions or issues please email your librarian –  ertenq@gcu.ac.uk.

Connecting to Refworks

October 30, 2014

The way to connect to electronic resources has changed.  This post explains the new process to connect to your Refworks account.

To connect to your Refworks account, choose Refworks from the database A-Z  or from the Refworks quick link at the bottom of the library home page.  You will be prompted to log in with your Domain username and password.

You may occasionally connect to your account from the Refworks home page.  To do this, choose the link My Institution’s Credentials (Shibboleth) under the Login Using other Credentials heading:


A box will appear on the screen.  Begin typing Glasgow Caledonian University and choose the link that appears:


You will then be prompted to log in with your Domain username and password.



CABI Leisure Tourism Database [trial resource]

October 29, 2014

The library now has a trial subscription to the CABI Leisure Tourism database, running from now until 3 December. You can access this resource directly from our Database A-Z here by logging in with your domain username and password.

The CABI Leisure Tourism database is the complete online leisure and tourism information service covering leisure, recreation, sport, hospitality, tourism and culture. An essential resource for anyone in the tourism industry including researchers working in academic and corporate organizations and students.

Features include immediate desktop access to in-depth news and analysis, informative resources links, over 141,000 abstracts and 1,900 eBooks and chapters! At its core is an abstracting and indexing database. Updated weekly, the database supplies bibliographic information and abstracts for all aspects of leisure and tourism including policy and planning, education and training, travel, sports, hospitality, the arts and entertainment. Natural environment and ecotourism, urban regeneration and cultural heritage are also key areas covered.


Technical issue [Web of Science]

October 27, 2014

We are currently experiencing technical issues with Web of Science. If you log in via Shibboleth you may see the following error message: “An error has occurred for this login request”. This is a problem at the publishers end and they are working to fix this. We apologise for any inconvenience this may cause.

In the meantime we recommend that anyone trying to access Web of Science or Web of Knowledge should do so via the following link: https://gcu.idm.oclc.org/login?url=http://www.webofknowledge.com



Resolved: Technical Issue [Science Direct]

October 20, 2014

**This issue is now resolved**

We are currently experiencing a service outage on the Science Direct platform due to unforeseen technical issues . This is a problem at the publishers end and they are working to resolve these issues as soon as possible. 

Please accept our apologies for the inconvenience.

Technical Issue [SpringerLink]

October 8, 2014

We are currently experiencing log in issues with SpringerLink. Error messages have been occurring when users attempt to log into the website directly. This is a problem at the providers end and they are working to fix this issue.

However, access to ebooks and journals on SpringerLink is still available. You can access them directly by searching for titles on the library catalogue or the journal A-Z.

Sorry for any inconvenience caused.

Technical issue [House of Commons Parliamentary Papers]

October 7, 2014

There are technical issues with access at the moment. We have a password which can be used while the problems are sorted out. Please email ertenq@gcu.ac.uk for the temporary URL and password (using your Caledonian email address).

Sorry for the inconvenience meanwhile.

Technical Issue [Dawsonera]

October 3, 2014

Dawsonera (one of our ebook suppliers) have disabled their download functionality, after intermittent problems over the last week. Their technical team are working closely with Abode to resolve the issue, but are unable to give a timescale for a fix.

We apologize for the inconvenience this may cause.

Updates can be found on Twitter @dawsonera

Resolved: Technical issue [Broadcast]

September 30, 2014

This has now been fixed.

For Broadcast, the wrong URL is displaying in the Journals A-Z .

Please use the following URL. First time users will need to register:


We have contacted the Journals A-Z supplier. Sorry for any inconvenience meanwhile.

Technical issue [Discover and ProQuest]

September 30, 2014

We have a problem with some Discover searches linking you to citations of articles in ProQuest, where full text is not available.

We have reported this problem.

Resolved: Technical issue [SHEDL Sage Knowledge Ebook collection]

September 23, 2014

This technical issue has now been fixed.

There is currently a problem linking to titles in this new collection of ebooks. The publisher is aware of the issue and hope to resolve it soon.