Migrating your RefWorks account to your domain username and password

August 12, 2014

As an existing Refworks user you need to follow the steps below to retain access to your account. This is a necessary step as we are moving to domain username and password for the library’s online resources – the one you use for GCU Learn or a GCU computer.

  • Click here to begin
  • Log in with your domain username and password
  • Click on the link ‘Link an existing Refworks Account to this Shibboleth AccountDO NOT enter your email address here or you will create a new account.


  • You will need your RefWorks code which has been sent to you in an email from ertenq@gcu.ac.uk
  • Enter Refworks Code: which starts with RW_2223_**********************************  and password ChangeMe
  • Click on Link Account
  • In future login to RefWorks by visiting the RefWorks homepage and then click on ‘My Institutions Credentials (Shibboleth)’ and not Athens user.

Any questions or issues please email your librarian –  ertenq@gcu.ac.uk.

Resolved: Technical Issue [Science Direct]

October 20, 2014

**This issue is now resolved**

We are currently experiencing a service outage on the Science Direct platform due to unforeseen technical issues . This is a problem at the publishers end and they are working to resolve these issues as soon as possible. 

Please accept our apologies for the inconvenience.

Technical Issue [SpringerLink]

October 8, 2014

We are currently experiencing log in issues with SpringerLink. Error messages have been occurring when users attempt to log into the website directly. This is a problem at the providers end and they are working to fix this issue.

However, access to ebooks and journals on SpringerLink is still available. You can access them directly by searching for titles on the library catalogue or the journal A-Z.

Sorry for any inconvenience caused.

Technical issue [House of Commons Parliamentary Papers]

October 7, 2014

There are technical issues with access at the moment. We have a password which can be used while the problems are sorted out. Please email ertenq@gcu.ac.uk for the temporary URL and password (using your Caledonian email address).

Sorry for the inconvenience meanwhile.

Technical Issue [Dawsonera]

October 3, 2014

Dawsonera (one of our ebook suppliers) have disabled their download functionality, after intermittent problems over the last week. Their technical team are working closely with Abode to resolve the issue, but are unable to give a timescale for a fix.

We apologize for the inconvenience this may cause.

Updates can be found on Twitter @dawsonera

Resolved: Technical issue [Broadcast]

September 30, 2014

This has now been fixed.

For Broadcast, the wrong URL is displaying in the Journals A-Z .

Please use the following URL. First time users will need to register:


We have contacted the Journals A-Z supplier. Sorry for any inconvenience meanwhile.

Technical issue [Discover and ProQuest]

September 30, 2014

We have a problem with some Discover searches linking you to citations of articles in ProQuest, where full text is not available.

We have reported this problem.

Resolved: Technical issue [SHEDL Sage Knowledge Ebook collection]

September 23, 2014

This technical issue has now been fixed.

There is currently a problem linking to titles in this new collection of ebooks. The publisher is aware of the issue and hope to resolve it soon.

September weekend holiday opening hours

September 19, 2014

The library will be open as normal on Friday 26th, Saturday 27th and Sunday 28th September. It will open from 9am to 5pm on Monday 29th September.

Technical issue [Discover and ProQuest Central]

September 18, 2014

We are currently experiencing loading issues with the Discover searching tool and the ProQuest Central database. If you experience any intermittent loading issues or error messages when using these resources, please close your browser and try again. We have reported this issue to the provider and hope to have full access as soon as possible.

Also, we are experiencing log in issues when accessing ProQuest Central directly from Google. Currently the best way to access this resource is directly from the library database A-Z.

Sorry for any inconvenience this may cause.

Planex database: access restored

September 5, 2014

The technical issues affecting the Planex database have now been resolved. Users have to complete a short registration form with their name, email address and area of study. They have to do this once only.